Question about your refund policy for digital products
Open
Normal Priority
#TICK-12345•Created Jan 15, 2024
SJ
Sarah Johnson
sarah.johnson@example.com
SJ
Sarah JohnsonJan 15, 10:30 AM
Hi there! I purchased your premium software package last week but I'm having second thoughts about whether it's the right fit for my business needs. Could you please explain your refund policy for digital products? I want to understand what options I have before the trial period ends.
MC
Mike ChenJan 15, 11:45 AM
Hi Sarah, thank you for reaching out! I'd be happy to explain our refund policy for you.
For digital products like our premium software package, we offer a 30-day money-back guarantee from the date of purchase. Since you purchased it last week, you're well within the refund window.
To process a refund, I just need to verify a few details with you. Could you please provide your order number or the email address used for the purchase?
SJ
Sarah JohnsonJan 15, 12:15 PM
Thank you for the quick response! My order number is #ORD-789456. I used this same email address (sarah.johnson@example.com) for the purchase. How long does the refund process typically take?